By The Beach - Clubb Coolum Beachside Resort

Great location and apartment in Coolum Beach Positive: A lovely apartment within easy walking distance to Coolum Main Beach and the shops and restaurants etc Decent sized parking bay was a welcome discovery (I have a 7 seater SUV). The apartment itself was excellent. Nice extra touches like a coffee pod machine with pods and a selection of teas as well as toiletries in the bathrooms. The apartment is spacious. We weren't there long enough to take advantage but lots of onsite activities available. A great spot. Negative: When they say check in at 3pm, they actually mean key collection from 3pm. You have to collect keys from a local petrol station. Unfortunately the keys were not there when we got there at 2:55pm. They were eventually dropped off at 3:25pm. I used the "call the property" button from the app to call at 2:57pm to ask where the keys were and Jonathan (from Green Hill) was quick to tell me the procedure was collection from 3pm but he did quickly follow up and let me know they'd been busy and would be there by 3:05pm. That didn't eventuate & when I realised I also couldn't see the code for key collection within the app, I called again. I tried to explain that I did not have access to the emails and was trying to get the information from the app. I tried to explain to Jonathan but he was not listening to me and proceeded to list off every communication they had sent and very condescendingly lectured me. He eventually explained the info is not in the app communications (seems strange to me so make sure you check your emails the day before arrival and print them out if, like me, you have trouble with emails on your phone.) Admittedly I had been driving for 4.5 hours and was frustrated that the keys weren't there but he really was very rude to me. But maybe he was having a bad day. He did eventually message me the code and offered a discount for the delay in the arrival of the keys (but hasn't followed through on that). ALSO, we booked the unit for 3 adults and were surprised that there was only 1 set of keys. So co-ordinating schedules to share the one set of keys around was a bit tricky at times. Having said all that, I definitely recommend this property!

Beautiful Coolum Beach Positive: The apartment was lovely, exactly as described and the location was excellent. Negative: The checkin process... There is a discrepancy between the check-in information provided by Booking.com and that provided by the host. Unfortunately, the correct info from the host is buried in the messages section down below in the emails received. As a result we drove 10km past the actual key pick-up point to the wrong location and had to ring the host to find out where to go. Please sort this out to have the correct info in the booking.com info section also. Other than this everything was excellent.

Positive: It was so nice to not have to unpack my dish soap, dishwasher powder, laundry powder or shampoo conditioner and body wash as all was supplied was low/non tox and local supported too !!! Thank you. First place this has happened where they are 100% trusted brands ! If there were real doona covers instead on the silly sheet set up I would have said 10